Benefits of XOX eSIM!
Designated Smart Devices support XOX eSIM
Now you can enjoy
Your Preferred Plan

How do I activate?
01
Go to XOX eSIM website
Choose your preferred plan - Prepaid or BLACK.
02
Sign up (Prepaid and BLACK) / Port in
Fill in your required details and make payment!
03
Scan the QR code sent to your email
Go to Settings>Mobile Data>Add Data Plan to install the eSIM to your device!
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What is XOX eSIM?
XOX eSIM is an embedded SIM within a device, where information is updated wirelessly enabling you to subscribe to our services via online without the need of a physical SIM card!
What are the plans available to activate XOX eSIM?
Prepaid Welcome Deals
Welcome to ONEXOX. Free 28 month of credit validity when you purchase any one of Welcome Deals. Please refer to PREPAID page for more info.
Plan | Items | RM |
---|---|---|
SP FATVOICE | 333Min (SP) | 30 |
SP FAT20 | 20GB (30 days) | 30 |
SP FAT5M | 5GB (SP) 100Min (SP) | 30 |
SP FAT10M | 10GB (SP) 333Min (SP) | 50 |
SP FAT10 | 10GB (30 days) 10GB (SP) | 50 |
Postpaid ONEXOX BLACK
Welcome to ONEXOX. These plans were designed for eSIM only. Please refer to POSTPAID page for more info.
Plan | Data | Voice | SMS | Monthly |
---|---|---|---|---|
B89DB | 100GB | UNLIMITED | 200SMS | RM89 |
B59DB | 44GB | UNLIMITED | 100SMS | RM59 |
B149 | 30GB | 300MIN | 300SMS | RM149 |
B39PLUS50 | 25GB | UNLIMITED | 200SMS | RM89 |
B39 | 8GB | 2OOMIN | 50SMS | RM39 |
B59E | 15GB | UNLIMITED | 100SMS | RM59 |
How do I subscribe to XOX eSIM plan?
Steps to Subscribe to XOX eSIM: 1. Visit XOX eSIM Online Store 2. Select BLACK or Prepaid plan 3. Select "Sign Up Now" (for new number) or "Switch Now" 4. Select your preferred plans and packages 5. Select the device that you would like to use eSIM on 6. Select your preferred eSIM phone number 7. Fill up information 8. Check out and Proceed to Payment After successful payment, you will receive an e-mail for eSIM activation. XOX Black App is required to activate your new eSIM.
How do I activate my XOX eSIM plan?
Steps to Activate XOX eSIM: a. For IOS Users 1. Check your e-mail for QR code. 2. Go to “Settings” 3. Go to “Mobile Data” 4. Select “Add Data Plan” 5. Scan the QR code, the eSIM profile will be installed and provisioned. b. For Android users 1. Check your e-mail for QR code. 2. Go to “Settings” 3. Go to “Network & internet” 4. Go to “Mobile network” 5. Select “Advanced” 6. Select “Carrier” 7. Select “Add carrier” 8. Scan the QR code, the eSIM profile will be installed and provisioned. In the case that QR Code does not work, please enter the given SMDP+ and activation code that is given to you via the same email.
Can I request to port in to XOX eSIM and maintain my current number?
YES, you can! Visit our webpage to port in: CLICK HERE
What are the requirements to request port in to XOX eSIM?
Here are a few things you need to know before your request for MNP to XOX eSIM: 1. Keep your line active - Ensure your current line has been active for at least 30 days. 2. Principal Line - As long as you are the principal line holder, then we are good to go! 3. Settled payment - Do remember to clear your outstanding bills! 4. Cleared contract - Make sure you have no on-going contract with your current telco before switching!
What are the steps to port in to XOX eSIM?
Steps to port in to XOX eSIM: 1. Register your current mobile number and make payment. 2. Reply SMS from current operator to switch over. 3. Receive e-mail for MNP Port in process: a. Successful : Proceed to Step 4 b. Failed: Proceed to “Failed MNP Process” 4. Receive e-mail with QR code. 5. Scan the QR code. 6. Enjoy the line! Failed MNP port in process: 1. Receive Failed MNP e-mail with resubmission link inside. 2. Subscribers to make sure all requirements for MNP are fulfilled before resubmission. 3. Click resubmission link in the e-mail OR go to MNP Resubmission to resubmit for MNP port in. 4. Reply SMS from current operator to switch over. 5. Receive e-mail for successful MNP port in process and QR code. 6. Scan the QR code. 7. Enjoy the line!
What is an eSIM replacement?
eSIM replacement is essentially replacing your existing physical SIM or eSIM with a new eSIM.
Who needs an eSIM replacement?
a. Current BLACK subscribers to upgrade to XOX eSIM b. Current eSIM subscribers to switch their eSIM profile to a new phone device.
Where to switch to ONEXOX prepaid eSIM for existing subscribers?
You can switch physical simcard to eSIM through our Self-care website.
Where to COBP to BLACK with XOX eSIM?
Login to Self Care account for the upgrade: Self-care website.
Where to COBP to BLACK with XOX eSIM?
Login to Self Care account for the upgrade: Self-care website. Or refer to our authorized dealer.
What are the replacement charges from physical SIM Card to XOX eSIM?
It is FREE to change from physical SIM to XOX eSIM for current BLACK subscribers! However, for existing XOX eSIM subscribers that are requesting for a new eSIM replacement or physical SIM card replacement, standard SIM replacement fees of RM10 will be imposed.
What are the steps of SIM replacement?
Conduct the SIM replacement in 6 easy steps: 1. Login to Self Care account. 2. Select the Plan and SIM Card Management section 3. Select the SIM Management tab 4. Select your number 5. Select your transaction type – Physical SIM to eSIM/ eSIM to eSIM / eSIM to Physical SIM 6. Select Your Device Model 7. Select Proceed After successful request, you will receive an e-mail containing the QR code. Subscribers are then required to proceed to SIM Activation Process. SIM Activation Process: 1. Login to Self Care account 2. Select Change Plan/Request New SIM Card. 3. Select SIM Activation. 4. Key in ICCID number. 5. Done! After successful SIM Activation, subscriber can proceed to scan QR code from the previous e-mail that has been sent. Note: 1. All SIM Replacement process: Physical SIM Card to eSIM, eSIM to Physical SIM Card, eSIM to eSIM are required to go through SIM Activation Process.
What should I do if the activation of my eSIM profile failed?
You can try again by scanning the QR code on the XOX eSIM activation e-mail received. In the case that QR Code does not work, you may enter the given SMDP+ and activation code given. If the problem persists, please call our customer service. Customer Service Non XOX user: 1300 888 010 XOX user: 12273
Can I delete the eSIM profile on my device?
You should not delete the eSIM profile on your device, as your device can store up to 10 eSIM profiles. Should you accidental delete the profile, you will have to do a SIM replacement on Self Care.
I accidentally reset my eSIM profile on my device. How do I restore my eSIM profile?
You will have to apply for another eSIM QR code from XOX Self Care. Standard SIM replacement procedure applies.
What if I do not have a Self Care account for SIM replacement and unable to register one after deleting my profile?
If you have yet to create a Self Care account, you may contact us at 12273 (XOX line) or 1300 888 010 (Non-XOX line) for further assistance.
I have successfully activated the eSIM on my device but still unable to connect to mobile network, what should I do?
Please make sure to upgrade your iOS (Apple users) operating system to 12.1.1 or later versions and restart your mobile device and try the connection again. If the problem persists, please call our customer service. (If you activated a new eSIM plan, please make sure your previous eSIM has been removed from your iPhone: Go to “Settings” > “Mobile Data” > “Manage XOX Account” > “Remove Plan”)
Can I add my eSIM profile to another eSIM device?
YES! However, the eSIM services only support ONE (1) eSIM device at any given time. You need to delete the eSIM profile on your previous device. Then, perform a SIM replacement on your Self Care for a new eSIM. Scan the QR code using your new eSIM device to activate the service.
What should I do if I lost my eSIM device?
Don’t worry! Your profile is safe with us. Please contact our customer service to retrieve your eSIM profile. Customer Service contact: 1300 888 010
Are there any SST charges for the BLACK eSIM plans?
Yes, all BLACK eSIM plans and additional usages are subjected to 6% SST at the end of billing cycle.
Will I get SST freebies?
Unfortunately, No. SST freebies are currently not available for BLACK eSIM plans.
What if my questions are not listed here?
For other product related enquiries, please refer to XOX website and ONEXOX Prepaid FAQ. You may also contact us at 12273 (XOX line) or 1300 888 010 (Non-XOX line).