XOX eSIM is an embedded SIM within a device, where information is updated wirelessly enabling you to subscribe to our services via online without the need of a physical SIM card!

Steps to Subscribe to XOX eSIM:
1. Visit XOX eSIM Online Store
2. Select BLACK or Prepaid plan
3. Select "Sign Up Now" (for new number) or "Switch Now"
4. Select your preferred plans and packages
5. Select the device that you would like to use eSIM on
6. Select your preferred eSIM phone number
7. Fill up information
8. Check out and Proceed to Payment
After successful payment, you will receive an e-mail for eSIM activation. XOX Black App is required to activate your new eSIM.

Steps to Activate XOX eSIM:

a. For IOS Users
1. Check your e-mail for QR code.
2. Go to “Settings”
3. Go to “Mobile Data”
4. Select “Add Data Plan”
5. Scan the QR code, the eSIM profile will be installed and provisioned.

b. For Android users
1. Check your e-mail for QR code.
2. Go to “Settings”
3. Go to “Network & internet”
4. Go to “Mobile network”
5. Select “Advanced”
6. Select “Carrier”
7. Select “Add carrier”
8. Scan the QR code, the eSIM profile will be installed and provisioned.

In the case that QR Code does not work, please enter the given SMDP+ and activation code that is given to you via the same email.

YES, you can! Visit our webpage to port in: CLICK HERE

Here are a few things you need to know before your request for MNP to XOX eSIM:

1. Keep your line active
- Ensure your current line has been active for at least 30 days.
2. Principal Line
- As long as you are the principal line holder, then we are good to go!
3. Settled payment
- Do remember to clear your outstanding bills!
4. Cleared contract
- Make sure you have no on-going contract with your current telco before switching!

Steps to port in to XOX eSIM:
1. Register your current mobile number and make payment.
2. Reply SMS from current operator to switch over.
3. Receive e-mail for MNP Port in process:
a. Successful : Proceed to Step 4
b. Failed: Proceed to “Failed MNP Process”
4. Receive e-mail with QR code.
5. Scan the QR code.
6. Enjoy the line!

Failed MNP port in process:
1. Receive Failed MNP e-mail with resubmission link inside.
2. Subscribers to make sure all requirements for MNP are fulfilled before resubmission.
3. Click resubmission link in the e-mail OR go to MNP Resubmission to resubmit for MNP port in.
4. Reply SMS from current operator to switch over.
5. Receive e-mail for successful MNP port in process and QR code.
6. Scan the QR code.
7. Enjoy the line!

eSIM replacement is essentially replacing your existing physical SIM or eSIM with a new eSIM.

a. Current BLACK subscribers to upgrade to XOX eSIM
b. Current eSIM subscribers to switch their eSIM profile to a new phone device.

You can switch physical simcard to eSIM through our Self-care website.

Login to Self Care account for the upgrade: Self-care website.

Login to Self Care account for the upgrade: Self-care website. Or refer to our authorized dealer.

It is FREE to change from physical SIM to XOX eSIM for current BLACK subscribers!
However, for existing XOX eSIM subscribers that are requesting for a new eSIM replacement or physical SIM card replacement, standard SIM replacement fees of RM10 will be imposed.

Conduct the SIM replacement in 6 easy steps:
1. Login to Self Care account.
2. Select the Plan and SIM Card Management section
3. Select the SIM Management tab
4. Select your number
5. Select your transaction type – Physical SIM to eSIM/ eSIM to eSIM / eSIM to Physical SIM
6. Select Your Device Model
7. Select Proceed

After successful request, you will receive an e-mail containing the QR code. Subscribers are then required to proceed to SIM Activation Process.

SIM Activation Process:
1. Login to Self Care account
2. Select Change Plan/Request New SIM Card.
3. Select SIM Activation.
4. Key in ICCID number.
5. Done!

After successful SIM Activation, subscriber can proceed to scan QR code from the previous e-mail that has been sent.
Note:
1. All SIM Replacement process: Physical SIM Card to eSIM, eSIM to Physical SIM Card, eSIM to eSIM are required to go through SIM Activation Process.

You can try again by scanning the QR code on the XOX eSIM activation e-mail received. In the case that QR Code does not work, you may enter the given SMDP+ and activation code given. If the problem persists, please call our customer service.
Customer Service
Non XOX user: 1300 888 010
XOX user: 12273

You should not delete the eSIM profile on your device, as your device can store up to 10 eSIM profiles. Should you accidental delete the profile, you will have to do a SIM replacement on Self Care.

You will have to apply for another eSIM QR code from XOX Self Care. Standard SIM replacement procedure applies.

If you have yet to create a Self Care account, you may contact us at 12273 (XOX line) or 1300 888 010 (Non-XOX line) for further assistance.

Please make sure to upgrade your iOS (Apple users) operating system to 12.1.1 or later versions and restart your mobile device and try the connection again. If the problem persists, please call our customer service.
(If you activated a new eSIM plan, please make sure your previous eSIM has been removed from your iPhone: Go to “Settings” > “Mobile Data” > “Manage XOX Account” > “Remove Plan”)

YES! However, the eSIM services only support ONE (1) eSIM device at any given time. You need to delete the eSIM profile on your previous device. Then, perform a SIM replacement on your Self Care for a new eSIM. Scan the QR code using your new eSIM device to activate the service.

Don’t worry! Your profile is safe with us. Please contact our customer service to retrieve your eSIM profile.
Customer Service contact: 1300 888 010

Yes, all BLACK eSIM plans and additional usages are subjected to 6% SST at the end of billing cycle.

Unfortunately, No. SST freebies are currently not available for BLACK eSIM plans.

For other product related enquiries, please refer to XOX website and ONEXOX Prepaid FAQ. You may also contact us at 12273 (XOX line) or 1300 888 010 (Non-XOX line).